Customer Service
Self-paced
Instructor: Faculty from NAU’s W.A. Franke College of Business
Full course description
Customer Service
NAU offers a customizable Customer Service professional development course designed to enhance essential skills for customer-facing roles across various industries. This flexible program provides participants with practical strategies to improve communication, problem-solving, and conflict resolution while emphasizing customer satisfaction and loyalty. Tailored to meet the unique needs of businesses and organizations, the course allows companies to select specific focus areas, ensuring relevant and impactful training for their teams.
Whether delivered in person, online, or in a hybrid format, NAU’s professional development course equips employees with the tools to foster positive customer experiences and drive business success.
Some of the topics covered through the Customer service workshops include:
- Active Listening
- Emotional Intelligence
- Handling difficult customer interactions
- Communication
- Conflict Resolution
Course Instructor: Faculty from NAU’s W.A. Franke College of Business
About Custom Continuing Education Courses: Custom CE courses are designed to deliver practical action-oriented information based on the needs of your organization. Courses can be tailored in terms of content, modality, duration, location and price.
Credentials Offered: An NAU Certificate, Badge, or Continuing Education Units (CEUs) may be offered depending on the duration of the course developed for your organization.
CLICK HERE to learn more & to contact NAU Continuing Education!