Customer Service
Self-paced
Instructor: Faculty from NAU’s W.A. Franke College of Business
Full course description
This course is only for organizations interested in customized group trainings! Courses for individuals are here, as well as through our partner Ed2Go (Fundamentals courses and Advanced Career Training). Custom courses can be tailored to organizations needs in content, modality, duration, location and price.
Customer Service
NAU offers a customizable Customer Service professional development course designed to enhance essential skills for customer-facing roles across various industries. This flexible program provides participants with practical strategies to improve communication, problem-solving, and conflict resolution while emphasizing customer satisfaction and loyalty. Tailored to meet the unique needs of businesses and organizations, the course allows companies to select specific focus areas, ensuring relevant and impactful training for their teams.
Whether delivered in person, online, or in a hybrid format, NAU’s professional development course equips employees with the tools to foster positive customer experiences and drive business success.
Some of the topics covered through the Customer service workshops include:
- Active Listening
- Emotional Intelligence
- Handling difficult customer interactions
- Communication
- Conflict Resolution
Course Instructor: Faculty from NAU’s W.A. Franke College of Business
Credentials Offered: An NAU Certificate, Badge, or Continuing Education Units (CEUs) may be offered depending on the duration of the course developed for your organization.
CLICK HERE to learn more & to contact NAU Continuing Education!