Effective Conflict Management: Strengthening Workplace Relationships and Performance

Effective Conflict Management: Strengthening Workplace Relationships and Performance

The Effective Conflict Management: Strengthening Workplace Relationships and Performance workshops combine proven tools and strategies with interactive learning to help employees and leaders navigate workplace conflicts effectively. Participants will learn how to identify sources of conflict, address underlying issues, and foster resolution through communication techniques that encourage collaboration rather than division.

By providing your workforce with essential conflict management skills, your organization can reduce workplace tension, improve employee morale, and enhance overall efficiency. Unresolved conflict can lead to lost productivity, high turnover, and even legal risks. This training offers employees tools to address and resolve disputes constructively, leading to a more engaged, productive and cooperative workforce.

Some of the topics covered through the Effective Conflict Management: Strengthening Workplace Relationships and Performance workshops include:

• The stages of conflict and effective early intervention
• Communication strategies for de-escalation and resolution
• Managing emotions and reducing defensiveness in conflict situations
• Negotiation and compromise techniques for mutual benefit
• Addressing power dynamics and organizational hierarchies in conflict
• Conflict resolution models and their practical applications
• Strategies for handling difficult conversations with confidence
• Transforming conflict into opportunities for growth and innovation

Course Instructor: Dr. Laura Umphrey, NAU Director of University Ombuds Program and Professor at the School of Communication

Dr. Umphrey has been at Northern Arizona University since 2002. She is a Professor of Communication, former Director of the School of Communication and former Associate Dean for the College of Health and Human Services. Her Ph.D. is in Communication with a minor in Public Health from the University of Arizona. While pursuing her doctorate, she served as a mediator for the Community Relations Section of the Arizona Attorney General’s Office in Tucson. She has mediated both civil and victim-offender mediation cases. Dr. Umphrey has taught courses in Conflict and Mediation, Interpersonal Communication, Communication Ethics, Teams and Leadership, and Public Speaking, among other courses.

About Custom Continuing Education Courses: Custom CE courses are designed to deliver practical action-oriented information based on the needs of your organization.  Courses can be tailored in terms of content, modality, duration, location and price.

Links to an externaCredentials Offered:lCredentials Offered: An NAU Certificate, Badge, or Continuing Education Units (CEUs) may be offered depending on the duration of the course developed for your organization.

CLICK HERE to learn more & to contact NAU Continuing Education!